Information we collect
We collect the details needed to process orders, provide customer support and keep the website secure. This may include your name, contact details, billing and delivery information, order history, account details, messages and basic technical information generated when you use the website.
How we use information
We use personal information to operate checkout, fulfil orders, communicate about purchases, answer questions, prevent misuse and meet accounting or other legal obligations. We do not use order information to provide medical or dosage advice.
Service providers
Relevant information may be shared with providers that support hosting, payments, delivery, email and website security. They receive only the information reasonably required to perform their service.
Retention and security
Information is retained for as long as needed for the purpose for which it was collected and for applicable legal, tax or dispute-resolution obligations. Reasonable organisational and technical measures are used to protect it.
Your choices
You may request access to, correction of or deletion of eligible personal information, or ask a question about how it is handled, through the contact page. Some records must be retained where the law requires it.
Cookies
VLT Labs uses essential cookies for functions such as language preferences, the shopping cart, checkout and account security. Browser settings can be used to manage cookies, although blocking essential cookies can prevent parts of the store from working.